plus net broadband

I became a Plus net customer a week ago, I'm not impressed with the product so far.

They sent the router to me through the post with a standard post, non-recorded delivery, the router went missing so they had to send me another router. When I received the router it was not set up properly so I had to call the support line and manually amend the settings on the router. During the peak time so far I find that the internet is so slow that it is more like dial-up than DSL. I can't stream videos on Netflix at certain times of the day and that is very disappointing.

I hope that the service improves soon

I am an independent customer and I am giving you a frank and fair review of the service and If you don't believe me then my Plusnet username is alspresso.